Message us

Ask us a question

Choose Message us to write to the people who run Shingle. You'll find it:

• at the foot of the sidebar, under Help;
• in your account menu, and in the menu under your site's name in the editor;
• in the corner of every page of our website, if you haven't signed up yet.

Write your question and choose Send, or press Enter. A person reads every message, and we usually reply within a day.

Get our reply

Our reply appears in the same panel, and we email it to you too, so you don't need to keep Shingle open. A dot beside Message us means a reply is waiting. The email's Reply button opens the conversation again.

If you wrote from our website without signing in, we reply to the email address you gave. Your browser keeps a link to the conversation so you can see our reply there, and the email has the same link. Anyone with that link can read the conversation, so keep it to yourself.

What happens to your messages

Your messages stay with your account so we can see what we talked about before. When you delete your account, we delete them. See our privacy policy for more.

To report a site that's a scam, use Report a site instead: it reaches us the same way, with the site's details.